At New Fresh Petals, customer satisfaction is our priority.

Cancellation Policy

  • Orders can be cancelled before preparation begins.
  • Same-day delivery orders cannot be cancelled once processing has started.

Refund Policy

  • Refunds are applicable only in cases of non-delivery or damaged products.
  • Complaints must be raised within 24 hours of delivery with valid proof.
  • Approved refunds will be processed within 7–10 business days.

Non-Refundable Cases

  • Incorrect delivery details provided by the customer
  • Recipient unavailable at delivery location
  • Natural variations in flowers

📄 Shipping & Delivery Policy

  • Delivery services are available across Jaipur.
  • Same-day delivery is subject to availability and order cut-off time.
  • Delivery charges may vary based on location and urgency.
  • We are not responsible for delays caused by external factors beyond our control.

📄 Disclaimer

  • Flowers are perishable items; proper care is the customer’s responsibility after delivery.
  • The website content is provided for general information only and may be updated without notice.
  • New Fresh Petals shall not be liable for indirect or consequential damages arising from the use of our services.